Help Center

We are based in Palmerston North, our warehouse is closed to the public. However, pickups and visits can be arranged on an appointment.

SIG Points are reward points that can be redeemed as discount vouchers.

To redeem the points you need to be logged in to your account and follow the instructions in 'rewards' section at bottom right of your screen.

RETURNS, EXCHANGE AND REFUNDS

Please choose carefully as we do not refund if you change your mind.

Any exchanges and refunds (if applicable and/or unless you receive a faulty item) incur a 10% restocking fee.

In the case of sizing issue, Signature Tools may consider an exchange provided that the product is still in ‘Off-The-Shelf’ condition which means DUST-FREE AND UNUSED condition. The product is to be sent to Signature Tools and is subject to ‘Quality Assurance Inspection’.

Any returned products will also undergo our 'Quality Assurance Inspection' and a refund will be arranged provided that it is still in 'Off-the-shelf/unused' condition.

If, after the inspection, the product requires any additional work before going back to the stock, extra charges will incur for the exchange and the you will be notified of such information.

If your returned item(s) shows any signs of usage at all, a fee of $25 or 20% of the purchased amount incurs (whichever is greater).

Signature Tools may reject your return if the returned product is unrepairable, or holds no value as a stock item.

If you discover any defect with your product, you may return the item you purchased in new condition for repair or replacement within 14 days of delivery. For faulty products we may, at our discretion, and/or if the supplier has a policy, for repair the product or provide a complete refund. We will notify you via e-mail of the status of the replacement, repair or refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return. Different manufacturer / supplier may offer different options / procedures for repair, details can be found along with the description of the goods.

Freight will be refunded where the product is faulty or arrived damaged.

Any exchanges and refunds (if applicable and/or unless you receive a faulty item) incur a restocking fee of 10%. 

To initiate the process please email help@sigtools.co.nz with your order details and your issue. 

If you are a customer outside of New Zealand please read carefully to avoid any delays and overpaying.

Instagram: @sigtools 

Email: help@sigtools.co.nz 

We strongly recommend insuring your shipment. 

To insure your order, all you have to do is ADD a DHL Insurance product to your cart. It can be found by search option on the website by typing 'DHL'.

Insurance is a recommendation, but with no insurance we are unable to make any claims against any unfortunate events of missing and/or damaged shipments. 

Peace of mind is better than anything else. 

The customs taxes and duty for international orders are to be paid by the customer unless otherwise agreed.

Refer to your local authority as each country has different threshold for 'Tax-Free' value for shopping overseas.

For example, searching '[your country] import tax free limit' will show information about the regulations. 

We do NOT offer any legal advice regarding any rules and regulations as they change all the time. 

For Russia - We cannot send to private individuals in Russia, but it is permitted to send if it's addressed to a business.

If an order is placed with bank transfer, the following bank account details can be used to make the payment. Sending a screenshot to info@sigtools.co.nz with your order number to will speed things up. 

Beneficiary name

Signature Tools Limited

Beneficiary account

12-3143-0409771-00

IBAN (International Bank Account Number)

12-3143

SWIFT Code

ASBBNZ2A

Beneficiary Bank Address

ASB Bank Limited,

12 Jellicoe Street,

Auckland Central,

Auckland 1010,

New Zealand