Non-New Zealand Customers - Please read.
We are based in Palmerston North, our warehouse is closed to the public. However, pickups and visits can be arranged on an appointment.
SIG Points are reward points that can be redeemed as discount vouchers.
To redeem the points you need to be logged in to your account and follow the instructions in 'rewards' section at bottom right of your screen.
We want you to be 100% satisfied with your purchases and most importantly that they work for you.
In the cases of incorrect sizing issues, we offer 'hassle-free' exchange provided that they are still 'Off-The-Shelf' condition.
It's always best to get in touch so we know what to expect in the mail and also have a note of your details and what you are after inside the return package.
If the item is no longer 'Off-The-Shelf' condition, additional cost may incur.
To minimize the down-time, you are more than welcome to purchase another belt and send your other one back to us.
Upon receipt, an inspection will be carried out for the condition of the returned item. As long as it still meets the 'Off-The-Shelf' conditions, a full refund will be made on the returned item.
In the case of the returned item not meeting the requirements for 'Off-The-Shelf' conditions, additional costs may incur.
Usually the parcels travel to major cities, get sorted, and delivered within 2-3 business days from the day they are sent out. (2-3 additional days for Rural address)
However, if the postal services are busy during holidays like Christmas.
Parcels are moved without being scanned which may seem like your order is not moving, but it simply means they are busy in the background and they will be delivered in the next 4-5 business days.
If your order is not delivered within 4-5 business days, please contact us so that we can follow up on what's happening for you.
The customs fees and/or taxes for international orders are to be paid by the customer unless otherwise agreed by both parties.
For Russia - DHL cannot send to private individuals in Russia, but it is permitted to send if it's addressed to a business.